Managed Services

DSD proactively manages and monitors all of your IT assets for one monthly price. DSD provides these services remotely using automated methods while mitigating risks and legal liabilities associated with using IT. Since DSD controls the devices on the network, on-site assistance is reduced dramatically.  DSD believes that providing Managed Services on a fixed price enables you to predict your IT spending more accurately and provides peace of mind.

DSD monitors much more than whether a device is up or down. We monitor over 300 events on an Exchange Server alone.

This is just the tip of the iceberg.  With DSD Managed Service we save you money by reducing hidden costs associated with user non-productivity, energy, and bandwidth utilization.  For example, a company with 30 users can save over $50,000 a year in hidden costs alone.  This more than pays for the cost of DSD Managed Services. 

DSD goes further than any other Managed Service Provider by providing what we call “Business Care”.  By understanding your business, DSD provides insight and strategy in our monthly reports that is in line with your business objectives and goals.

DSD constantly monitors operating system and applications from our operation centers 24x7. We monitor over 50 performance indicators on Windows Operating Systems alone and over 300 on an Exchange Server. DSD monitors all devices that connect to your network to ensure that they remain patched as well as conducting security scans to make sure that vulnerabilities are addressed.

Your employees are able to call our support line for assistance with problems and we track all issues in our help desk ticket system. In turn, we provide monthly reports to you with show the healthiness of your organization.  Through these reports, you are able to make business decisions based on real data.

DSD also provides account management.  We provide a structured approach to establishing new users in your organization and ensure that accounts are managed in accordance with best business practices.
DSD Managed Services include all of the benefits of Managed Security Services.

Why Choose Managed Services? because Assumption and Hope are NOT IT strategies!

  • Companies routinely struggle with their IT operations.  IT problems become a significant distraction from the business focus causing loss of revenue and profit.
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  • Greater operational IT support and service can be provided by leveraging the breadth and depth of DSD’s managed IT experiences when compared to the limited ability of a local IT staff
  • Local IT staff is rarely proactive and typically wait for something to break before attempting to fix it.
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  • Local IT staff does not normally possess essential security and operational certifications.
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  • Managed IT costs are predictable and provide a better value proposition for most companies.
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  • Unlimited Support Calls - No Per-Call Fees!
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  • Access to a complete team of IT experts!
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