Managed Services

Service Offerings

Our Services are split into different Levels.

This gives you the ability to choose the Best Value Support Package, without paying for the services that you don't need!

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Level 1 Care Package

This Package is the best value for Small Office environments. This package focuses on support for client PCs and simple local networks. We've carefully crafted this plan to cover the needs of most small office setups, covering most Hardware and Office/ Productivity Software support and service, Basic Network Support, and Virus/Spyware Protection and Removal. With all Support Plans, we provide access to our Award Winning Virtual Help Desk System, Where you can track and monitor your company's support request activities, as well as create help tickets with an easy to use interface.

Services Include:

Network Services for Small Offices, Network Equipment Upkeep, Productivity Software Support & Deployment, PC Hardware Support & Deployment, High Quality Anti-Virus Protection, and Virus & Spyware Removal Services.

Level 2 Care Package

This Support Package is designed to address the needs of Medium Business environments. It covers more Advanced Network Services and Support than Level 1, Maintenance and Support of Current Network Security Infrastructures, LAN-WAN Design, and Support and Optimizations. In addition to these services, all services from Level 1 are also included under the Level 2 Care Package. With the Level 2 Care Package, you can have up to 5 accounts with access to our award winning Virtual Help Desk System, where you can track and monitor your company's support request activities, as well as create help tickets with an easy to use interface. Multiple accounts will make it easier to submit trouble tickets, and will allow more precise tracking of support requests on a by department basis.

Services Include:

Network Security Consulting, Basic & Advanced Network Services, Support of Current Network and Security Infrastructure, Network Design & Optimization, Software/Hardware Support & Deployment for Client Machines, Endpoint Security (Including Virus/ Spyware Removal Services), as well as all Level 1 items.

Level 3 Care Package

Our Level 3 Care Package covers all of the needs of Enterprise environments. This package provides you with Complete Support for Domains & LAN/WAN Networks, Full Active Directory Account and Security Administration, Exchange Email System Administration, Server & PC Health and Activity Monitoring Services (Including Easy to Understand Monthly reports, Patch Management Solution (Keeps your software up to date with the latest Security & Stability Patches), as well as Server Application Optimization Services!

Services Include:

All Level 1 & Level 2 items, Full Support of Network & Domain Systems, Active Directory Accounts & Security Administration, Exchange Server Administration, Advanced Server and PC Monitoring and Patch Management Solution With Monthly Activity Reports. This Package also includes an Annual Security Audit through our Partner Qualys Inc.

Ask about Bundled Discounts on Perimeter Security & Server Care Plans!

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Perimeter Security Plan

This plan includes the basics of protecting your network from the outside world. It includes a monitored and maintained Firewall Solution, and monthly reports on network activity. We will craft your Firewall policies to fit your company's needs, causing minimum interruption while offering you the best protection possible from unauthorized access and malicious attacks.

Services Include:

Virus Detection & Blocking, Spam Protection, Regional Blocking, IP specific Blocking, Traffic Shaping, Intrusion Prevention, Data Leak Prevention, Content Filtering (Through Webfilter and Keywords).

Server Care Plan

This plan is for any business that has any number of servers hosting critical data and applications. We offer a customizable onsite Disaster Prevention and Backup Services for Windows Server solutions.

DSD has proudly partnered with FalconStor® to provide the best data recovery solution available on the market! With this partnership, we are able to offer a backup solution that exceeds expectations, and reduces recovery time from hours, down to minutes! With multiple options available for deployment and worry-free coverage of File Servers, Application/ Database Servers, Exchange servers, and all other vital systems, our managed backup solution will drastically reduce downtime and prevent costly recovery processes. You can sleep well at night knowing that our FalconStor® backup solution is protecting your systems from catastrophic failure!

Contact us today to schedule a free inspection and receive a quote!

Services Include:

Automated Backup of Critical Data from File Servers, Backup of Databases (including SQL and Exchange Mail systems), Monitoring of Servers for Hardware/ Software/ Security Issues, Alerts for flagged values (such as Offline Systems, Authentication Issues, Failed Backup, etc), and Generated Reports on all monitored conditions.

This service requires an initial investment for equipment and installation. Pricing is dependant on your needs/ IT environment.